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How betcity Handles Your Personal Data

At betcity, your personal data belongs to you — we collect only what we need to run your account, process payments via UPI, Paytm and PhonePe, and keep…

Clear data collection scopeUPI, Paytm, PhonePe payment data handled securelyYour right to access and deleteCookie controls explainedContact our privacy team directly

Explore the lobby Read FAQ

What Data We Collect and Why

betcity Service availability depends on jurisdiction. It is the user's responsibility to check local law before access.

When you open an account with us, we collect your name, contact details, and payment identifiers linked to UPI, Paytm or PhonePe so that deposits and withdrawals can be matched to your account. We also log device and session data — IP address, browser type, and

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interaction timestamps — to protect your account from unauthorised access. Any document you submit for identity verification is stored in an encrypted environment and accessed only by our compliance staff. We do not sell your data to third parties. Data shared with payment processors is limited
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strictly to the fields required to complete your transaction. Access to this platform and the data rights it carries depend on local law and are available where local law permits.

Service availability depends on jurisdiction. It is the user's responsibility to check local law before access.

REACH OUR PRIVACY TEAM

How to Submit a Privacy Request

If you want to access, correct or remove data we hold about you, our privacy team is ready to respond.

Email Privacy Request Send your request to our dedicated privacy address. Include your registered email and the nature of the request — access, correction or deletion — and we respond within 48 hours with a case reference number.

Live Chat Support Open the live chat window from any page on betcity and select the privacy topic from the dropdown. Our support agents are available around the clock and will route your query directly to the privacy team.

Postal Address For formal written requests or regulatory correspondence, you can write to our registered data controller address. Include your account identifier so we can locate your record without delay.

HOW WE PROTECT YOUR DATA

Six Ways We Secure and Manage Your Information

Security is not a single measure — it is a set of layered practices we apply from the moment you submit a form to the moment your data is deleted from our…

Encrypted Storage

All personal data — including KYC documents and payment identifiers from UPI, Paytm and PhonePe — is stored using AES-256 encryption at rest. Only authorised staff with a logged business reason can decrypt and view individual records.

Cookie Management

We use strictly necessary cookies to keep your session active, and optional analytics cookies to understand how you navigate the lobby. You can withdraw consent for optional cookies at any time from the cookie settings panel in your account.

Account Security Alerts

Every login from an unrecognised device triggers an email alert to your registered address. If the login was not you, a single click in that email locks the account immediately while you contact our support team.

Data Retention Schedule

Transaction records are kept for the period required under applicable law — typically seven years for financial data. Account profile data is deleted within 90 days of a verified account-closure request, unless a legal hold applies.

Third-Party Data Sharing

We share data with payment processors solely to complete transactions. Any processor handling UPI or PhonePe flows is contractually bound to our data standards and may not use your data for their own marketing or profiling.

Your Right to Request Changes

You can request a full export of the data we hold, ask us to correct inaccurate fields, or ask for deletion of non-mandatory records. Submit the request via email or live chat and we will send a written response within 30 calendar days.

Frequently Asked Questions About Your Privacy

The questions below cover the most common things our account holders ask about how their data is collected, used and protected. If your question is not here, our privacy team is reachable via email or live chat at any time.

We collect your name, email address, phone number, date of birth and the payment identifiers you link — such as your UPI ID or Paytm number. We also log device and session metadata to protect your account from unauthorised access.

Payment identifiers are encrypted at rest using AES-256 and are shared with payment processors only to complete the transaction you initiated. We do not store full card or wallet credentials on our own servers.

Yes. Email our privacy team or raise the request through live chat, quoting your registered email address. We will compile and deliver a structured export of your personal data within 30 calendar days of your request.

Financial transaction records are retained for the period required by applicable law, typically seven years. Profile data not subject to a legal hold is deleted within 90 days of a verified account-closure request.

No. We do not sell or rent your data to any third party. Data passed to payment processors like UPI or PhonePe is limited to what they need to complete your transaction, and they are contractually prohibited from using it for their own marketing.

Open the cookie settings panel from the footer of any page or from your account settings. You can toggle off optional analytics cookies at any time; strictly necessary cookies remain active as they are required to keep your session running.

Contact our support team immediately via live chat or email. We will lock your account while we investigate, review access logs for your record, and send you a written response within five working days detailing our findings.

How betcity Handles Your Personal Data

How to Submit a Privacy Request

Six Ways We Secure and Manage Your Information

Encrypted Storage

Cookie Management

Account Security Alerts

Data Retention Schedule

Third-Party Data Sharing

Your Right to Request Changes

Frequently Asked Questions About Your Privacy

01 What personal data does betcity collect when I open an account?

02 How is my payment data from UPI, Paytm or PhonePe stored?

03 Can I request a copy of all the data betcity holds about me?

04 How long does betcity keep my account and transaction data?

05 Does betcity share my personal data with third parties for marketing?

06 How do I manage or withdraw cookie consent on betcity?

07 What should I do if I believe my data has been accessed without my permission?

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